Privacy Policy

Thank you for your interest in Opinr Inc. (doing business as Certa) (“Certa”) and our Certa websites located at https://getcerta.com and https://certa.in (the “Websites”) and our associated service. Your use of the Certa service, through the Websites or otherwise, is subject to this Privacy Policy. The Certa service and Websites are collectively referred to in this Privacy Policy as the “Service.” We are pleased to provide this privacy policy to inform you of our practices with respect to how we collect and use personally identifiable information in connection with your use of the Service. Notwithstanding the policy described herein, in the event that Certa is collecting data on behalf of a Certa customer as a data processor, then that customer’s own privacy policy and Certa’s agreement with that customer will control with respect to use of such data by Certa.

‍

‍

Information We Collect

The data that we regularly collect about visitors to the Websites (e.g., IP address, browser type, pages accessed, duration of visit, pages visited, clicks, etc.) may not necessarily enable us to personally identify you.

We do collect personally identifiable information about you, such as your name, email address and/or phone number, when you voluntarily provide it by registering with us or using the Service or you post an inquiry or comment on the Website. To facilitate your use of the Service, we may automatically collect certain types of information when you access or use the Service. In order to collect this data, we may utilize automated tools and files such as “cookies” and may share that information with third parties through the use of pixels and analytics tools. Such cookies and tools include user navigation and interaction tracking as well as security mechanisms. These automated tools and files may reside on our servers or on your computer or device, as described belowIf you have questions about our use of these automated tools please contact us at privacy@getcerta.com.

We also collect statistical data and other, including personal, information regarding your use of the Service.  We also may collect the following categories of personal information enumerated in the CCPA: Identifiers, including name, alias, postal address, email address, phone number, account name, IP address, geolocation information other similar identifiers and demographic information, including your age and gender.

If you subscribe to one or more of our Services, we may collect information on your use of the Services by monitoring your utilization of the software. This information is not shared with parties outside Certa unless such sharing is required by applicable laws or regulations.

‍

Cookies

Cookies are bits of computer code that the Website You visit sends to your browser, which stores them in order to transmit them to the Site for use when You visit it again. Cookies allow us to collect information about your browsing experience.  Cookies may be permanently stored on your computer and have a variable duration (persistent cookies), or they may not be permanently stored on your device and be automatically deleted when You close your browser (session cookies).

Cookies in this category are essential for the Site to function properly and cannot be modified by You. Cookies and their functions are described in the table below.

You can learn more about how these third parties use information collected through cookies by reviewing the privacy policies on their sites.

‍

Use of Information

We use your personally identifiable information primarily to provide you with the Service, to assess how users are utilizing the Service, to monitor uses of the Service’s software for quality assurance and quality control and to provide customized content on the Service that is of interest to you. The information is also used to verify your authority to access the Service, to contact you when reasonably necessary, and for the purpose of improving our products and services. We may also monitor your interactions with our website for marketing purposes and to assess the performance of the website in order to determine whether updates or other modifications are necessary, and may also use your personal information to train AI algorithms and develop AI tools and platforms.

‍

Share your concerns

Certa is committed to lawful and ethical behavior in all our activities. We expect our stakeholders to conduct themselves in compliance with all applicable laws and regulations and with the highest integrity. If you are aware of any improprieties or have any concerns, please report them on the following email addresses: legal@getcerta.com or privacy@getcerta.com

Every effort will be made to investigate a report as discreetly as possible and to protect confidentiality as best as possible under the circumstances.

‍

Controlling Your Personal Information

We may make available to users messaging and other interactive features. You should be aware that when you voluntarily disclose personally identifiable information (e.g. user name, e-mail address) to third parties via the Service, that information, along with any substantive information disclosed in your communication, can be collected, correlated and used by third parties. Such activities are beyond the control of Certa.

‍

Disclosure: Parties With Whom We May Share Your Information

We may disclose your personal information to third party business partners including advertisers and others from time to time, as discussed within this Policy, in our sole discretion. We may also share information regarding your visits to our website with analytics providers, such as Google and Microsoft, and social medial platforms through uses of pixels such as the Meta Pixel. For this reason, you should not disclose information to us that you do not want shared with third parties. In addition to the forgoing, we will disclose your personally identifiable information as we believe is reasonably necessary to comply with law, regulation or other governmental authority or to prevent harm to yourself or others. We may also contract with various third parties who help us provide and maintain the Service. For example, we use a third party to host the Websites, the Service and associated databases, and may subcontract out production, fulfillment, or other operations. In these cases, we will use commercially reasonable efforts to prevent such third parties from disclosing your personal information, except for the purpose of providing the services in question. Finally, we may disclose your personally identifiable information upon a transfer or sale to another entity of all or substantially all of Certa’s stock or assets related to the Service, or upon any bankruptcy or other corporate reorganization.

‍

Security

Our Service uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar. In addition, we will maintain any personally identifiable information you upload or otherwise provide to us to commercially appropriate standards of security, but no on-line platform or service is free from cybersecurity risks. If you do not wish your personally identifiable information to be at any risk then you should not use the Service or upload personally identifiable information to the website or Service platforms.

‍

Links

For your convenience, we may provide links to certain third party websites or referrals to certain third parties’ products or services. We are not responsible for the privacy or security of information you may share with these third-party websites or providers. If you choose to visit a third party’s website or use its products or services, please be aware that the third party’s privacy policy, and not the Certa privacy policy, will govern your activities and any information you disclose while interacting with the third party.

‍

Collection of Information From Children

Our services are not intended for use by individuals under the age of 16 (minors). We comply with the Children's Online Privacy Protection Act (COPPA), which requires the consent of a parent or guardian for the collection of personally identifiable information from children under 13 years of age.  We do not knowingly collect personally identifiable information relating to children. In the event that we learn that we have collected personally identifiable information from anyone under 13 years of age without prior parental consent, we will take steps to promptly delete such information.

‍

Notification

If an electronic or physical security incident is suspected to have resulted in the loss of third-party/customer data, Certa will notify affected individuals and government agencies as required by applicable law. If required per applicable law, as soon as practicable and as conditions and the incident diagnosis permit, the company may post preliminary details about the incident on their public system status page.  Certa may pro-actively notify customers via email or other means.

‍

European Users

If you are located in the European Economic Area, the United Kingdom or Switzerland, you may have the right to:

• Request access to and receive information about the Personal Information we maintain about you for our own purposes, to ask us to update and correct inaccuracies in your Personal Information, to restrict or to object to the processing of your Personal Information, to have the information anonymized or deleted, as appropriate subject to exceptions in applicable laws, or to obtain an electronic copy of the Personal Information we have collected pertaining to you and to exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.

• Withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.

Those rights may be limited in some circumstances by local law requirements or derogations (exceptions). You may exercise your rights by contacting Suprama Singh at privacy@getcerta.com.

‍

International Visitors and Customers

The Service is hosted in the United States. If you are visiting from the European Union (EU) or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal data to the United States which does not have the same data protection laws as the EU and by providing your personal data or using the Service you consent to:

1. The use of your personal data for the purposes identified above in accordance with this PrivacyPolicy; and
2. The transfer of your personal data to the UnitedStates as indicated above.

Canadian Residents

If you are a resident of Canada, you are advised that your Personal Information may be transferred outside Canada and stored in countries in which Canadian federal and provincial laws do not apply.

‍

No Error - Free Performance

Certa does not guarantee error-free performance of the Service or our privacy controls as set out in this Privacy Policy. We may not always catch an unintended privacy issue, despite our efforts to do so. Accordingly, we welcome your feedback regarding any privacy concerns that you may have, including how we can improve this Privacy Policy. We will use reasonable efforts to assess the issue and will take prompt corrective action when we learn of any failure to comply with this Privacy Policy.

‍

Disclosures for California Residents

Residents of California have the right to request a disclosure describing what types of Personal Information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding calendar year. You may request a copy of that disclosure by contacting us at privacy@getcerta.com.

‍

Do Not Sell My Personal Information

Certa does not sell Personal Information, but the CCPA defines sale more broadly than the traditional sense of an exchange of data for money and may encompass transactions in which we may disclose your Personal Information.  Similarly, the California Privacy Rights Act (“CPRA”) provides that a consumer may opt out of uses of personal information for cross-contextual advertising, defined within CPR as “sharing.” Accordingly you may, subject to exceptions in CCPA and the CPRA, request that Certa not “sell” or “share” your Personal Information by submitting this request to us at  privacy@getcerta.com. Please be aware that certain sharing of your Personal Information may not be considered a “sale” of personal information under CCPA.

CCPA comprises provisions that explicitly prohibit us from making any adverse decisions about you or your account based upon your exercise of this right (“non-discrimination”).

To exercise these rights, you may contact us at (privacy@getcerta.com or call our toll free number at 1-866-I-OPT-OUT and enter Service Code 1100 to leave us a message Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized.

The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.  

‍

Notice of Collection

In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA: Identifiers, including name, alias, postal address, email address, phone number, account name, IP address, and other similar identifiers. Demographic information, including your age and gender.

‍

Right to Know and Delete

If you are a California resident, you have the right, subject to certain exceptions in the law, to ask us to delete the personal information we have collected from you and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

The categories of personal information we have collected about you;

• The categories of sources from which the personal information was collected;
• The categories of personal information about you we disclosed for a business purpose or sold;
• The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
• The business or commercial purpose for collecting or selling the personal information; and
• The specific pieces of personal information we have collected about you.

To exercise any of these rights, email us at privacy@getcerta.com or call our toll free number at 1-866-I-OPT-OUT and enter Service Code 1100 to leave us a message. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

‍

Right to Opt-Out

You have the right to opt-out of receipt of communications from us. You may submit a request to opt-out or call our toll free number at 1-866-I-OPT-OUT and enter Service Code 1100 to leave us a message.

‍

Authorized Agent

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

‍

Right to Non-Discrimination

You have the right not to receive discriminatory treatment by us for the exercise of any of your rights.

‍

Minors

We do not knowingly “sell” the personal information of minors under 16 years old who are California residents without their affirmative authorization.

‍

Shine the Light

Customers who are residents of California have the right to request a disclosure describing the categories of personal information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding calendar year. You may request a copy of that disclosure by contacting us as set out in the “Contact Us” section above and specifying that you are making a “California Shine the Light Request.” We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.

‍

Policy Changes

Certa reserves the right to change this Privacy Policy, and will post any revisions on the Service and/or this website. We encourage you to review this policy regularly for any changes. Your continued use of the Service will be subject to the then-current Privacy Policy.

Questions

If you have any questions about our privacy practices, please feel free to contact us at: